Returns
Return Policy:
We're pleased to accept returns. Please keep in mind that we can only accept returns within 14 days from the date your order was delivered.
Sale Items:
At Alieva, we're all about making your shopping experience great! Here's the important details on returning sale items:
- Sale items are eligible for store credit only.
- We do not offer full refunds for sale items.
- Store credit can be used for future purchases.
- Returns must be made within 14 days of the purchase date.
How to Return:
We offer free shipping for all orders placed within the United States.
To initiate a return or exchange, please email us at hello@alieva.com or click the link below to start your return application: Return Application
International Orders:
For international orders, please email us at hello@alieva.com for guidance on how to return items.
Return Conditions:
Defective items must be reported within 2 days after the delivery date.
Please ensure all items are returned with the yellow tag intact. We cannot accept returns if the yellow tag is damaged or removed upon receipt.
Items must be returned in their original condition, without any marks or stains from makeup, deodorants, etc.
We reserve the right to decline returns that do not adhere to our product return conditions or exceed the specified return timeframe.
Swimsuits:
If you purchase a swimsuit or bikini bottom, please ensure the hygienic liner remains intact. We kindly ask that you try on swimsuits over your underwear for sanitary reasons and avoid removing the protective slip. This helps us maintain the highest standards of hygiene for all our customers.
Store Credit:
Once your return is received and inspected, we will notify you if the return is accepted or rejected.
We will issue a gift card for the same amount of your order to be used for your next order.
Refund Processing Time:
Once your return is received and inspected, we will notify you if the return is accepted or rejected. Please allow us 3-5 days from the day your return is delivered to refund your order.
The credit will appear on your billing statement within 1-3 business days due to different processing times of financial organizations.
