Refund Policy

Refund Policy:

- Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

- To be eligible for a return, your item must be unused and in the same condition that you received it. 

- Our Outlet products that are marked as "Sale" or "Final Sale" are not refundable.

Refunds (if applicable)

- We will also notify you of the approval or rejection of your refund. 
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)
- If you haven’t received a refund yet, please check your bank account again. 
Then contact your credit card company, it may take 2-3 days before your refund is officially posted. 

If you still have not received your refund yet, please contact us at hello@alieva.com or fill up your request at our Contact Us page.

 

International Orders:

Please return the items within 14 days from date of delivery and provide an email with the tracking number. Unfortunately, we DO NOT provide return label to international orders.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Returns 
To return your product, please contact our customer support at hello@alieva.com or fill up your request at our Contact Us page.